Refund Policy

At PixelB Design, we strive to ensure that our clients and customers are completely satisfied with the digital assets and creative services we provide. Due to the digital nature of our products and the custom labor involved in our freelance services, our refund policy is strictly defined below.

Please read this policy carefully before making any purchases or commissioning any work. By purchasing a product or service from PixelB Design, you automatically agree to this Refund Policy.

1. Digital Products Guarantee

Our digital products (including resume templates, graphic templates, and design assets) are instantly downloadable upon purchase. Because these files are irreversibly transferred to your machine, we generally do not offer refunds for digital product purchases.

However, we stand behind the quality of our assets. If a file is corrupted, technically defective, or drastically misrepresents the product description, we will work with you to resolve the issue or provide a replacement.

2. Conditions for a Refund

Exceptions to our no-refund rule for digital products may be made under the following strict conditions:

• Non-delivery of the product: Due to mailing issues or server errors, you do not receive a delivery e-mail from us containing the download link.
• Download issues: You experience persistent issues that prevent you from downloading the product, and our support team is unable to fix the issue within 48 hours.
• Major defects: The product has unexpected major defects that prevent its intended use, which cannot be rectified by our support team.

3. Non-Refundable Items (Custom Services)

Custom design services, website development, and resume writing services require significant blocks of time and specialized labor. Because this time cannot be recovered, payments for these services are strictly non-refundable once work has commenced.

If you wish to cancel a service before any work has begun, you may be eligible for a partial or full refund, minus any transaction or processing fees, at our sole discretion. Once a project brief is approved and our team begins drafting, the deposit becomes non-refundable.

4. How to Request a Refund

If you believe your situation falls under our eligible conditions, you must submit a formal refund request to our support team within 14 days of your original purchase date.

To request a refund, please follow these steps:

• Contact our support team via the Contact page or email us directly at [email protected].
• Include your order number, the email address used for the purchase, and the specific name of the product or service.
• Provide a detailed, clear explanation of why you are requesting a refund. Include screenshots or evidence of any technical defects if applicable.

Our billing department will review your request and respond within 3-5 business days. Approved refunds will be processed back to your original payment method, which may take up to 7-10 business days to reflect on your bank statement.